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Privacy Policy

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1. Overview
This Privacy Policy explains how we collect, use, and protect your personal data when you use the SPINE website and platform.

Personal data refers to any information that can identify you directly or indirectly.

 

2. Data Controller
The data controller responsible for data processing is:

SPINE Inc.
2165 Van Buren St, Apt 911
Hollywood, FL 33020
United States
Email: contact@spine.app

 

3. Data Collection

a) Data you provide
We collect personal data that you voluntarily provide, such as:

  • Name

  • Email address

  • Messages or inquiries

  • Profile information (if applicable)

b) Automatically collected data
When you access our website or platform, certain technical data is collected automatically:

  • IP address

  • Browser type and version

  • Operating system

  • Referrer URL

  • Date and time of access

This data is used to ensure the proper functioning and security of our services.

 

4. Purpose of Data Processing
We process your data to:

  • Provide and operate the platform

  • Respond to inquiries and support requests

  • Improve user experience and platform performance

  • Ensure security and prevent misuse

  • Analyze usage behavior (where permitted)

  • SPINE provides a platform for discovery and connection only. We do not process payments for services offered by practitioners.

 

5. Legal Basis (GDPR)
Where applicable, data processing is based on:

  • Art. 6(1)(b) GDPR – performance of a contract

  • Art. 6(1)(f) GDPR – legitimate interest (e.g. security, optimization)

  • Art. 6(1)(a) GDPR – consent (e.g. analytics, cookies)

 

6. Cookies and Tracking
We use cookies and similar technologies to improve functionality and analyze usage.

You can control or disable cookies through your browser settings. Disabling cookies may limit certain features.

Where required, we request your consent before using non-essential cookies.

 

7. Analytics Tools (e.g. Google Analytics)
We may use analytics tools such as Google Analytics to understand how users interact with our platform.

  • IP anonymization is enabled where applicable

  • Data may be transferred to servers outside the EU (e.g. USA)

  • Such transfers are based on appropriate safeguards (e.g. Standard Contractual Clauses)

You can opt out of tracking via browser settings or available opt-out tools.

 

8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

 

9. Data Sharing
We do not sell your personal data.

Data may be shared with:

  • Service providers (e.g. hosting, analytics)

  • Legal authorities where required by law

  • Partners strictly for service delivery (if applicable)

All third parties are required to process data in accordance with applicable laws.

 

10. Your Rights
Under applicable laws (e.g. GDPR), you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

  • File a complaint with a supervisory authority

To exercise your rights, contact: contact@spine.app

 

11. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

However, data transmission over the internet may have security vulnerabilities.

 

12. Third-Party Links
Our platform may contain links to external websites. We are not responsible for their content or privacy practices.

 

13. Updates to this Policy
We may update this Privacy Policy to reflect legal or operational changes. Updates will be published on this page.

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14. AI Features and Guidance
SPINE may provide AI-powered features, including guidance based on user-provided information.

These features are designed to support orientation and discovery only and do not constitute medical, psychological, or professional advice.

AI-generated outputs are based on patterns and data processing and may not be complete, accurate, or suitable for every individual situation.

Users are solely responsible for how they interpret and use any AI-generated information.

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15. Practitioners and Services
SPINE acts as a platform that connects users with independent practitioners.

We do not employ, verify, certify, or guarantee the qualifications, credentials, or services of any practitioner listed on the platform.

All practitioners operate independently and are solely responsible for their services, content, and interactions with users.

Any engagement, communication, or transaction between users and practitioners is at the user’s own discretion and risk.

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16.  Payments and Advertising Services

SPINE processes payments only for advertising or promotional services within the platform.

We do not process or handle payments for sessions, treatments, events, or services offered by practitioners.

Any such transactions take place independently between users and practitioners.

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17.  User Content and Interactions
Users may share content, experiences, and information within the platform.

SPINE does not guarantee the accuracy, reliability, or completeness of user-generated content and is not responsible for any decisions made based on such content.

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